Orders are shipped as soon as possible, usually within 3 business days. If there will be a delay we will inform you as soon as we can. Please feel free to email us at firstname.lastname@example.org with any questions about your order. Orders over $35 ship for free via First Class mail in the US. Priority mail shipping is available at an additional fee.
Most orders will be shipped in waterproof Tyvek envelopes. Large orders that do not fit in waterproof envelopes will be packaged in ziplock bags and then boxed to protect your purchase should your package sit out in the weather.
We try to make our photos as representative of the yarn as possible. If for some reason you are not happy with your purchase let us know within 7 days of receiving it. We will exchange or refund (minus shipping) your purchase after it is received back, clean, unwound, and unused. Yarn that smells like smoke is considered to be dirty and will not be refunded due to health issues.
We never scent our fiber and our house is mostly scent free. We do have dogs and birds but they are kept out of the dye shop and away from the yarn to the best of our abilities.
We will NEVER share or sell your information.