Policies

Shipping -

Orders are shipped as soon as possible, usually within 3 business days.  If there will be a delay we will inform you as soon as we can.  Please feel free to email us at heather@thfiberworks.com with any questions about your order.  Yarn orders over $50 ship for free via First Class mail in the US.  Priority mail shipping is available at an additional fee.

Returns -

We try to make our photos as representative of the yarn as possible.  If for some reason you are not happy with your purchase let us know within 7 days of receiving it.  We will exchange or refund (minus shipping) your purchase after it is received back, clean, unwound, and unused.  Yarn that smells like smoke is considered to be dirty and will not be refunded due to health issues.

Allergens -

We have dogs and birds but they are kept out of the dye shop and away from the yarn to the best of our abilities.  Animal and Cellulose based yarns are dyed using the same equipment so cross contamination may happen.  Use your best judgment if you have an animal fiber allergy.

Privacy -

We will NEVER share or sell your information.